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Delivery, Taxes & Customs – Conway Stewart

Delivery, Taxes & Customs


All pens are made to order

Please allow up to 28 days from order date to shipping. However, we understand that at times there are urgent requirements for a birthday, retirement gift or special day, so we do have a PRIORITY PRODUCTION fast track service. To use the service, simply lets us know the date you need the pen by writing the date in the comments box at check-out. We will then do our best to get it to you by that date.

On orders for accessories please allow 2 - 8 days from order date to shipping.

We tend to use Royal Mail for all deliveries unless DHL Courier service is chosen at check out. There is an additional charge for using DHL.

UK Deliveries

For delivery to UK addresses we use Royal Mail Special Delivery, which guarantees delivery before 1pm the following day after despatch (Monday to Friday). You will normally need to sign for your parcel on receipt, although during COVID, the postmen have been taking photographs instead.

International Deliveries

For delivery to overseas addresses we use Royal Mail’s International Tracked & Signed service. Once the parcel arrives in your country, your local postal service takes over responsibility for delivery, although you can still use Royal Mail’s ‘Track and Trace’ system. You will normally need to sign for your parcel on receipt, although during COVID, it has become common practice to take photographs instead.

In some countries, you can use the Royal Mail tracking number we provide on your local postal service website. For example you can use Royal Mail Tracking numbers on the USPS website to track your parcel in the USA. In other countries you will need to check with your local postal service to see if they can track international parcels in this way.

VAT – Purchase Tax

All goods shipped to an address in the UK will be charged VAT. All goods shipped outside the UK will not be charged VAT.

Custom Duty

Some countries will charge customs duty and/or tax on any item imported, often dependent on the value of the goods. Such charges are the responsibility of the purchaser to pay.