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我们所有的钢笔都是在英国制造的,具有最高的质量和工艺标准,每支钢笔都有 12 个月的缺陷或故障保证。保修不包括因误用、疏忽处理或不当处理笔而造成的损坏。如果需要使用此保证,请联系我们的车间并说明问题。我们将免费维修任何缺陷,或用同等价值的新笔更换笔。请在返回前清空所有钢笔中的所有墨水。


如果您从我们的网站购买钢笔,发现笔尖尺寸不适合您的书写,我们将免费为您更换(视情况而定)。请在 14 天内通知我们,以安排将笔或笔尖退还给我们,以换取另一支同等价值的笔。对于作为礼物购买的笔,我们可以延长此期限。请注意,笔尖只有在以全新状态退回并清洁后才能更换。

100% 满意保证

如果您对您的笔不是 100% 满意,您可以在收到后 30 天内将其退还给我们,以获得全额退款。商品必须以原包装退回,并附有所有标签和说明,如果钢笔处于未填充状态 



联系我们 首先,在退回任何笔或笔尖之前解释问题,以便我们做出任何必要的安排。我们的车间地址是:

Conway Stewart / Bespoke British Pens Limited
单元 11C
PO10 7SU





All our pens are manufactured in the United Kingdom to the highest standards of quality and workmanship, and each carries a 12-month guarantee against defect or fault.

The guarantee does not cover damage caused through misuse, negligent handling or improper treatment of the pen. In the event of the need to use this guarantee, please contact our workshop and explain the issue.

We will repair any defect free of charge, or replace the pen with a new pen of the same value.  Please empty all ink from any fountain pens before returning.

Nib Exchanges

If you buy a pen from our website and find that the nib is not the correct size for your writing we will change it for you free of charge (subject to availability).

Please inform us within 14 days to arrange to return the pen or nib to us for exchange for another of the same value.

We can extend this period on request for pens bought as gifts. Note that nibs will only be exchanged if returned in as-new condition, and cleaned.

100% Satisfaction Guarantee

If you are not 100% happy with your pen, then you can return it to us within 30 days of receipt for a full refund. Goods must be returned in their original packaging complete with all labels and instructions and in the case of fountain pens, in un-filled condition.

If you are unsure about a pen at first sight, please just dip test it first using washable blue ink, just as you would do in a traditional shop. We reserve the right to reduce the refund if a pen has been mishandled.

Where do I send my goods?

Please contact us first and explain the issue before returning any pen or nib so we can make any necessary arrangements. Our workshop address is:

Conway Stewart / Bespoke British Pens Limited
Unit 11C
The Wren Centre
Westbourne Road
PO10 7SU
United Kingdom

​We recommend that you send all items by Signed for Delivery (for example Royal Mail Special Delivery in the UK ) or other tracked method as we cannot be held responsible for goods that don't arrive.

Please note we cannot accept returns of bottled fountain pen ink once opened. This does not affect your statutory rights.

Make sure you include a note so we know who it's from, giving your name, telephone number and email address.