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100%满意保证 – Conway Stewart

100%满意保证

保证

我们所有的钢笔都是在英国制造的,具有最高的质量和工艺标准,每支钢笔都有 12 个月的缺陷或故障保证。保修不包括因误用、疏忽处理或不当处理笔而造成的损坏。如果需要使用此保证,请联系我们的车间并说明问题。我们将免费维修任何缺陷,或用同等价值的新笔更换笔。请在返回前清空所有钢笔中的所有墨水。

笔尖交换

如果您从我们的网站购买钢笔,发现笔尖尺寸不适合您的书写,我们将免费为您更换(视情况而定)。请在 14 天内通知我们,以安排将笔或笔尖退还给我们,以换取另一支同等价值的笔。对于作为礼物购买的笔,我们可以延长此期限。请注意,笔尖只有在以全新状态退回并清洁后才能更换。

100% 满意保证

如果您对您的笔不是 100% 满意,您可以在收到后 30 天内将其退还给我们,以获得全额退款。商品必须以原包装退回,并附有所有标签和说明,如果钢笔处于未填充状态 

如果您对一支笔第一眼不确定,请先用可水洗的蓝色墨水试一试,就像您在传统商店中所做的那样。如果笔处理不当,我们保留减少退款金额的权利

我应该把我的货物寄到哪里?

联系我们 首先,在退回任何笔或笔尖之前解释问题,以便我们做出任何必要的安排。我们的车间地址是:

Conway Stewart / Bespoke British Pens Limited
单元 11C
雷恩中心
韦斯特本路
埃姆斯沃思
汉普郡
PO10 7SU
英国

​我们建议您通过签收派送(例如英国皇家邮政特快专递)或其他跟踪方式发送所有物品,因为我们对未到达的货物不承担任何责任。

请注意,瓶装钢笔墨水一旦打开,我们将不接受退货。这不会影响您的法定权利。

确保您附上一张便条,以便我们通过提供您的姓名、电话号码和电子邮件地址来知道是谁。