Delivery, Taxes & Customs
How long does it take for my pen to be dispatched?
All our pens are custom made to order. Please allow up to 28 days from order date to shipping.
Is there a Fast Track option?
For urgent requirements such as birthday, retirement gift or special day, we can offer a free PRIORITY PRODUCTION.
To use the service, simply lets us know the date you need the pen by writing the date in the comments box at check-out. We will then do our best to get it to you by that date.
Which courier will my pen be shipped with?
We tend to use Royal Mail for all deliveries unless DHL Courier service is chosen at check out. There is an additional charge for using DHL.
For delivery to UK addresses we use Royal Mail Special Delivery, which guarantees delivery before 1pm the following day after dispatch (Monday to Friday).
For delivery to overseas addresses we use Royal Mail’s International Tracked & Signed service. Once the parcel arrives in your country, your local postal service takes over responsibility for delivery, although you can still use Royal Mail’s ‘Track and Trace’ system.
What about taxes? VAT & Customs Duty
UK - all pens shipped to UK addresses will be charged VAT.
International - all pens shipped outside of UK will not be charged VAT
Some countries will charge customs duty and/or tax on any item imported, often dependent on the value of the goods. Such charges are the responsibility of the purchaser to pay.